Privacy Policy

Privacy Policy

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Data protection is a matter of trust and your trust is important to us. The protection and lawful processing of your personal data is therefore an important concern for us. To give you an overview of how we use your personal data, we would like to inform you here about our data processing.

Contact

The person responsible for processing your personal data within the meaning of the UK`s Data Protection Act 2018 and the General Data Protection Regulation (GDPR) is:

Address – FunDesks Ltd 167-169 Great Portland St, 5th Floor, London W1W 5PF, UK

Websitehttp://www.fundesks.com

Emailsales@fundesks.com

(hereinafter “FunDesks”, “we” or “us”).

For all questions on the subject of data protection in connection with our products and services, as well as the use of our website, you can contact us at any time.

Personal data

Personal data within the meaning of the UK`s Data Protection Act 2018 and the General Data Protection Regulation (GDPR) is any information relating to an identified or identifiable natural person. The personal data of users processed within the scope of this online offer includes in particular.

Your name, address, e-mail address, telephone number and, if applicable, your order details, the products you have purchased, the services you have used, your preferences regarding product types, your data that is collected during the use of our online offer,

Data that we receive in certain cases from our service providers (e.g. from Amazon).

Purposes of processing

We process personal data when you access our website, when you contact us or reach out on social media and when you place an order with us via Amazon. We also process your personal data for the purpose of contacting you , as well as for marketing purposes. In connection with the aforementioned purposes, we provide you with content, analyse the use of our platform and implement necessary security measures.

If you are requested by us to enter certain personal data, you can of course refuse to do so. You have the choice as to which information you give us. However, we may then not be able to offer you certain products and services. If certain information is required (mandatory information), we will inform you of this by marking it accordingly.

Passing on your data

Your data will be passed on by us in the following cases and on the basis of the legal permission mentioned in each case:

  • if you have consented to the transfer of your data,
  • if the transfer of data to third parties is necessary for the performance of a contract,
  • if the transfer is necessary for the fulfilment of a legal obligation to which we are subject to,
  • on the basis of our legitimate interest or the legitimate interest of a third party,
  • For the purpose of processing your request and your orders, it may be necessary to pass on your personal data to affiliated companies for example Amazon. Our affiliated companies and third parties to whom we pass on your personal data may only use this data for the above-mentioned purposes. Furthermore, they are obliged to process the data only in accordance with our specifications and the relevant data protection laws. 
  • Service providers who work on our behalf have been carefully selected and commissioned by us and are bound by our instructions. Furthermore, we are contractually entitled to monitor the service providers’ compliance with the relevant contractual and legal rules. The external service providers can be assigned to the following categories:
  • Service providers for the hosting, maintenance and upkeep of our website,
  • service providers in the area of customer service,
  • Banks and other providers of payment services, also for processing payments,
  • Mail order providers for email newsletters and mail order providers for catalogues,
  • Fraud prevention service providers who detect or prevent abuse on our site,
  • Marketing and web analytics service providers,
  • Service providers for customer enquiries,
  • Service providers for the display of forms on the website.

If we transfer personal data to recipients in so-called “third countries”, i.e. countries outside the European Economic Area (“EEA”), in which a level of data protection comparable to that in the UK/EU cannot be assumed without further ado and we are not authorised to transfer on the basis of a legal obligation, we ensure that the required adequate level of data protection is guaranteed in the respective third country or at the recipient in the third country. 

This may result in particular from a so-called “adequacy decision” of the Information Commissioner or European Commission, which establishes an adequate level of data protection for a specific third country as a whole. 

Alternatively, we can also base the data transfer on the so-called “EU standard contractual clauses” agreed with a recipient or binding internal data protection regulations (so-called Binding Corporate Rules). 

Storage period 

As a matter of principle, we only store your data for as long as is necessary for the respective purpose of processing. We store your data collected for the purpose of contract processing until the expiry of the statutory or possible contractual warranty and guarantee rights. After the expiry of this period, we retain the information of the contractual relationship required by commercial and tax law for the periods determined by law. For this period (regularly six years from the conclusion of the contract), the data is processed again solely in the event of an audit by the tax authorities.

Data processing when you access our website

Each time you use our website, we collect access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular:

  • IP address of the requesting device
  • Information on the time of the request
  • Address of the website accessed and the requesting website
  • Information about the browser and operating system used
  • Online identifiers (e.g. device identifiers, session IDs).

The data processing of this access data is necessary to enable the visit of our website and to ensure the permanent functionality and security of our systems and processes. The access data is also temporarily stored in internal log files for the purposes described above in order to compile statistical data on the use of our website, to further develop our website with regard to the usage habits of our visitors and to generally maintain our website administratively. The legal basis is the performance of a contract. The information stored in the log files does not allow any direct conclusions to be drawn about your person. The log files are stored for 14 days and archived after subsequent anonymisation.

Data processing for contacting us and for customer/user support 

You have various options for contacting us. You can reach our customer service by phone, social media or e-mail. There is also a contact form on our website. In this context, we collect your name, e-mail address, telephone number, customer number, order number and item number, as well as any other information you provide to us. 

If you contact us by telephone, individual telephone calls may be recorded for quality assurance purposes. This recording takes place on the basis of consent, which you will be asked to give at the beginning of each telephone call. You can withdraw your consent at any time.

We use your data transmitted to us in connection with contacting you to answer your enquiry. The legal basis for this is based on performing a contractual obligation if the contact is made in the context of an order. Or our legitimate interest if you contact us with another request and to answer questions about our products.

Data processing for marketing purposes

In addition to processing your data to access our website and to handle your enquiries and other requests, we also use your data for marketing campaigns and to recommend products or services that may interest you.

In general, you can object to the use of your data for marketing purposes at any time free of charge. To do so, it is sufficient to send a message in text form (e-mail, chat, letter) to the contact details stated above or on the website.

Newsletter

You can register on our website to receive our newsletter. The FunDesks newsletter contains news, offers and other information about FunDesks products and services. Our newsletter is sent on the basis of your consent. To receive the newsletter, you must enter your e-mail address in the field provided on our website. We will then send you a notification e-mail and ask you to confirm that you would like to receive our newsletter by clicking on a link contained in this e-mail (double opt-in). We will therefore only send you a newsletter by e-mail if you have previously expressly confirmed that you want us to activate the newsletter service.

You can revoke your consent to the processing of your data for newsletter dispatch at any time with effect for the future. To do so, it is sufficient to send a short note by e-mail. Furthermore, you will find an unsubscribe link in every newsletter.

Social media pages

We operate pages on the social networks, in order to communicate there with followers (such as our customers and interested parties) and to provide information about our products, competitions and other promotions. In doing so, we may receive statistics from the relevant social network provider about the use of our pages (e.g. information about numbers, names, interactions such as likes and comments, and aggregate demographic and other information or statistics). The legal basis for this data processing is our legitimate interest.

We have no influence on data that is processed by the social networks. You can find more information on this in the privacy notices of the respective social network. To the extent that we receive your personal data in the course of operating the pages, you are entitled to the rights set out in this privacy policy. If you also wish to assert your rights against the respective social network, the easiest way to do this is to contact the respective social network directly.

Data Subject Rights

You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.

Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.

Please direct all requests for information, requests for information or objections to data processing to us.

Children Data

Our Service is not intended for children and we do not knowingly collect data relating to children.

The Supervisory Authority

The Information Commissioner’s Office (ICO) in the UK is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Integration Of Services And Contents Of Third Parties

We use within our online offer on the basis of our legitimate interests, we use content or services offered by third-party providers in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as “content”). 

This always requires that the third-party providers of this content are aware of the IP address of the user, since without the IP address they could not send the content to their browser. The IP address is thus required for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offer, as well as be linked to such information from other sources.

Our online presence is provided on a so called Content Delivery Network and other support service providers. Our providers are GoogleYoastWordPress,

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